We’ll always do our best to fulfil your requirements and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when in order to meet deadlines.
We are a company that can’t really afford to hire a full time employee for our digital marketing, can you help?
Absolutely! This sort of agreement makes up the core of our business. We dedicate a fixed number of hours to your company per day/week or month and provide a seamless in-house style role. We don’t mind going over the fixed hours to meet deadlines when needed and are flexible enough to change our time to meet your needs.
Can you explain your pricing for digital services?
We work on a flat rate chargeable in 15 min blocks. For some clients we offer a monthly retainer that covers general maintenance and CMS updates.
Are you expensive compared to digital agencies in the UK?
As we all work from home we don’t have any overheads, travel or staff costs so you will find our pricing extremely competitive.
Can I reach you by phone?
We make ourselves as accessible as we can and actually suggest speaking to you direct via phone or video conferencing.
I’m just starting my business, can you help me or do you only work with established companies?
We evaluate all potential clients to see how we can work together to move your venture forward.
Will I have to agree to any fixed contracts?
Certainly not! We don’t believe in anything like that so you are free to call upon us as and when you need. In addition to this, you are free to stop using our services at any time.
How do you go about presenting a research proposal?
Some companies do this for free, and other companies will only do it if the client has signed off on a huge project and paid the first deposit. We do this research for a small, reasonable, consulting fee. If you hire us to do the job, we deduct the research fee from the project cost. If you don’t, you would have gained a lot of valuable information at a fair cost.
I’m not a client but my WordPress site has been hacked and/or I have an emergency, can you help me quick?
In this case please feel free to get in contact ASAP and we do our best to resolve your situation as fast as we can.
Who owns the copyright for the work you produce?
On request we pass on ALL working files to our clients.
What happens if we don’t like what you do?
You’ll have plenty of opportunities to review our work and provide feedback. We’ll have regular, possibly daily contact so if at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking, we can discuss the issue or we can hand over to another company that suits your needs better.